My background is in healthcare and hospitality, two fields where the cost of a confusing moment is immediately visible. That shaped how I look at friction, and eventually led me into UX design. I'm particularly interested in the relationship between people and the systems they interact with, and how well they work together. As technology evolves, I find myself thinking less about mapping a linear path and more about understanding both sides well enough to help them meet.
I care about how decisions get surfaced and how trust gets built. I'm collaborative, product-focused, and more interested in getting it right than being right.